FAQ

  • How long will it take my order to be shipped?

Most orders are processed and shipped within 3-5 business days. 
Some styles are semi-pre-order and require 15-20 days for processing. If you need your order urgently, please consider carefully before purchasing.
International delivery can take up to 15-25 business days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.

 

  • What shipping company do you use, where do you ship to, and how can I track my order?

We usually use the largest and most affordable official postal service in your country.

Please make sure the address is entered correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.

Shipments from our international facilities may be charged additional customs duties and taxes not included in the base shipping costs. These fees are determined by the receiving country based on item type and declared value. Blushwhisper maintains no control over any additional duties and fees assessed. Customer is responsible for payment of any customs fees.

 

  • My package says ‘delivered’ but I do not have it, where is it?

Shipping couriers scan packages "Delivered" after the mail carrier delivers. If you received a "Delivered" status but believe it is has not been delivered, please follow up with the local usps postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. Who may have retrieved the item on your behalf.

 

  • What methods of payments are accepted?

We accept payments by credit and debit card (visa, mastercard, american express, and discover), paypal, apple pay. We do not accept pre-paid cards. You can change the store currency at the top of the page.

 

  • How can I cancel my order?


Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer. Order cancellation is only available within 24 hours after the order was placed.

 

  • I made a mistake on my order. Can I change the size or add items to my current order?


Please notify us within 24 hours via the "Contact Us" section if you need to change the size or style or address. Order modifications will not be accepted after 24 hours.

 

  • How to request a refund?

If the product has quality issues, stains, or was sent incorrectly, we take 100% responsibility. We will provide a satisfactory solution for every customer. Please leave a message in the "Contact Us" section or send an email to service@blushwhisper.com
If the issue is due to the customer's reason, such as choosing the wrong size, personal preference, or not meeting expectations, we currently do not offer refunds or returns.